Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, products, and activities of the jaya9 bdcom platform. When you use our website, register an account, make a deposit, or use our gaming services, you naturally provide certain information. The purpose of this policy is to give you full transparency about how that information is managed.

This privacy policy works as a supplementary document alongside our Terms and Conditions. You are requested to read both documents carefully before using any membership or service. If you disagree with the terms described in this policy, please refrain from using our services and contact our support team.

2 What Information We Collect

2.1 Information You Provide Directly

This includes information you provide directly during registration or while using our services:

• Full name, date of birth, and national identity card details
• Mobile number and email address
• Password and security question answers (stored in encrypted form)
• Bank account or mobile wallet details (bKash, Nagad, Rocket) — for transaction processing only
• Messages and complaints sent via live chat or email

2.2 Automatically Collected Information

The following information may be collected automatically from your device and browsing activity:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Session data — duration of page visits and navigation path
• Cookie and local storage data
• Referral source — where you came from when you arrived at the site

2.3 Transaction and Gaming Information

All financial transactions, gaming activity, bonus claim history, and session logs on your account are stored. This information is used to ensure financial integrity and to support responsible gaming.

3 Purpose of Information Use

jaya9 bdcom uses collected information only for the following purposes:

• Account verification and managing the secure login process
• Processing deposit and withdrawal transactions without interruption
• Providing bonuses and promotional offers correctly
• Running 24/7 live chat and email support effectively
• Detecting and preventing fraudulent activity
• Improving platform performance and user experience
• Taking necessary steps regarding responsible gaming
• Meeting legal obligations and conducting internal audits

We never sell or rent your information to third parties. The restrictions that apply to information sharing are described in detail in section 5 below.

4 Cookies and Tracking Technology

jaya9 bdcom uses cookies to operate the website properly. Cookies are small text files stored in your browser or on your device.

4.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and ensure security.
• Functional Cookies: Used to remember language preferences and personalized settings.
• Analytics Cookies: Used to analyze site usage patterns and make improvements — all data is anonymized.

You can control or disable cookies from your browser settings. However, disabling cookies entirely may limit some features of the site.

5 Information Sharing and Third Parties

jaya9 bdcom may share your information with third parties only in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted service providers for payment processing, technology infrastructure, and customer service management. These partners receive only the information necessary for their designated tasks and are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed as required by law in response to court orders, lawful requests from government authorities, or financial crime investigations.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, the new authority will be required to manage your information under the same privacy policy.

6 Data Security Measures

jaya9 bdcom maintains multiple layers of security to protect your personal and financial information:

• SSL (Secure Socket Layer) encryption technology used for all data transfers
• Advanced encryption methods for storing sensitive information
• Two-factor verification (OTP) for account access
• Automated monitoring to detect unauthorized access and unusual activity
• Strict data security training and access control policies for staff
• Regular security audits and vulnerability reviews

However, complete freedom from risk in transmitting information over the internet cannot be guaranteed. It is therefore important to keep your password confidential and to notify our support team immediately if you notice any suspicious activity.

7 Data Retention Period

jaya9 bdcom retains your information only for as long as it is necessary:

• Active Account Data: For the full duration that the account remains active.
• Transaction Records: A minimum of five years for financial accountability.
• Closed Account Data: Until the end of the period required to meet legal obligations.
• Marketing Preferences: Effective immediately upon withdrawal of your consent.

After the specified period, data is securely deleted or anonymized.

8 User Rights

As a member of the jaya9 bdcom platform, you have the following rights:

8.1 Right to Access

You can find out at any time what information we have stored about you and how it is being used.

8.2 Right to Correction

You can request corrections to your information through account settings or via our support team.

8.3 Right to Deletion

Where there is no legal obligation, you can request deletion of your information after the specified period following account closure.

8.4 Right to Object to Processing

You can object at any time to marketing communications or certain types of data processing.

Our Responsible Gaming page describes many options for controlling your gaming activity, self-exclusion, and other ways to protect yourself.

9 Minors and Age Verification

jaya9 bdcom strictly follows a 21+ age policy. Anyone under the age of 21 is not permitted to participate in any casino or betting activity on our platform.

A national identity card or other government-issued ID may be requested at registration for age verification. If we suspect that an account belongs to a minor, we reserve the right to suspend that account until verification is complete. Any information collected in this process will be used solely for age verification purposes.

10 Policy Changes

jaya9 bdcom reserves the right to update this privacy policy as needed. For significant changes, notice will be given via registered email or a notification on the platform.

The date of each change will be noted at the top of this page under "Last Updated". Continued use of the platform after any change will be considered as your acceptance of the updated policy. For general questions about changes, you may visit our FAQ page.

11 Contact and Complaints

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact the jaya9 bdcom support team. Our team provides support in both Bengali and English, seven days a week, twenty-four hours a day.